The paper proposes and describes a framework for academic library quality to be used by new and more experienced library practitioners and by others involved in considering the quality of academic libraries' services and provision. The framework consists of eight themes and a number of questions to examine within each theme. The framework was…

There persists an intense debate on whether or not the traditional reference desk should be in academic libraries. Yet, despite many anti-desk studies, the place of the reference desk still remains. This paper aims to review the current significance of the reference desk for some libraries, as well as the importance of choosing the proper…

Eighteen scholarly papers and twelve abstracts comprise the content of the fourteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship.…

This publication provides schools and school districts in Wisconsin with guidelines for collaborative planning and ideas for a unified, rather than competing, approach to the delivery of information and technology programming. The chapters cover the following topics: (1) vision and purpose; (2) the collaborative team model, including…

A study was undertaken to develop a strategic plan for the Information Services Division of the Harold B. Lee Library (HBLL) at Brigham Young University (Utah). A secondary purpose of the study was to produce a model for strategic planning for public service units of academic libraries in Utah. A questionnaire was sent to administrators of member…

On March 31, 1978, over 70 administrators of libraries, library staff members, and network representatives from all types and sizes of libraries in all areas of Wisconsin participated in a workshop to investigate alternative structures for providing interlibrary loan and reference referral services at the state and area levels. These proceedings…

Volume 2 comprises the appendices to the study reported in Volume 1. The following textual material is presented: (1) background material for the first regional meeting on reference referral in the state of California; (2) minutes and participation lists from the seven focus group meetings held from March 27 through April 23, 1986; (3) summaries…

Focus among library consortia is shifting from integrated library systems to digital library projects, resource sharing, collective database licensing, multivendors, and document delivery. This article presents a draft of a strategic plan for Colorado Alliance of Research Libraries consortia; it includes discussion of CARL's mission, vision, and…

This special section includes eight articles that address issues concerning library buildings. Highlights include information technologies; industry standards; design; management issues, including organizational climate; long-range, or strategic, planning, including models and political issues; friends of library groups; technology in reference…

Illustrates how basic principles of marketing and strategic market planning can be applied to libraries and discusses some concepts of strategic planning (organization mission, objectives and goals, growth strategy, program portfolio plan) and marketing (opportunity analysis, target market selection, marketing mix strategy, marketing systems…

A velcro board presentation of an input-output model, illustrating the public library as a community information system, can be used to define the library to citizen taxpayers. The major input to the system is tax dollars and its basic components are librarians, recorded information, facilities, and equipment. The output depends on the library's…

This paper describes a decision making framework for library networking which can be used by individual libraries, groups of cooperating libraries, or centralized services to evaluate current operations and define alternative approaches to automation and networking. It is noted that networking has not yet achieved its full potential because of a…

Discusses performance measures for libraries that will indicate the goodness of the library and its services. Highlights include a general evaluation model that includes input, process, output, and outcome measures; balanced scorecard approach that includes financial perspectives; focusing on strategy; strategies for change; user criteria for…

This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…

Describes the Chicago Public Library model for regional libraries and discusses the planning and implementation of the regional concept by three public libraries. Topics discussed include advantages of the regional approach, criteria for location, levels of services offered, and guidelines for deciding whether the regional approach is appropriate…