Many businesses and organizations struggle with implementing effective teamwork, leading to confusion, stress, and subpar results. In higher education, students often graduate without the necessary teamwork skills, leaving them unprepared for the demands of the modern workplace. "Empowering Teams in Higher Education: Strategies for…

This is a qualitative case study focusing on reporting the dynamics that cause conflicts between academics and administrators in higher education in Yemen. Drawing upon a critical review of two policy documents, observational research and in-depth interviews with 59 administrators and academics, the article presents the key factors for conflict in…

Case management is a functional area in higher education and student affairs that emerged after the mass shootings at Virginia Tech in 2007. Although new to higher education, case management emerged from established social work practice. This article compares social work theory and case management standards with a new case management model for…

It is often that during their academic pursuits, to become successful, low-income African-American women must learn to navigate an upstream current through higher education, where the established order in the academy is based on Western European values that often conflict with African-American values (Harper, Patton & Wooden, 2009; Phinney,…

Purpose: This study aims to present Dramatic Problem Solving Facilitation Model (DPSFM) and Interactive Management (IM) as innovative alternative dispute resolution approaches that incorporate communication technologies in recording and analyzing data. DPSFM utilizes performance-based actions with facilitation methods to help participants design…

Tested a three-component, structured approach to conflict resolution in female undergraduate students (N=48). Results indicated that the three-component model tested can provide a viable means for facilitating negotiation and possible resolution of interpersonal conflict. (LLL)

Examined the use of a three-component confrontation model (description of behavior, emotional impact, and consequences) by male and female confronters with male confrontees (N=56). Results indicated the model was statistically and practically effective for males confronting others of either gender. (JAC)

Discusses the use of electronic mail within the general resolution and management of administrative problems and emphasizes the need for careful attention to problem definition and clarity of language. Presents a research-based five-step model for the effective use of electronic mail based on experiences at the University of Nebraska at Omaha.…

Conflict within a university can produce beneficial results if it is managed properly. In a time of change, conflict may stimulate creativity as the members of a unit struggle to adjust to the new situation and survive. (Author/IRT)

Studies conflict-handling behavior of employees within organizations in an inductive investigation aimed at overcoming problems of assuming two dimensions of conflict behavior. Develops a descriptive model of conflict-handling behavior which delineates and defines strategy categories based on actor-salient aspects of specific behavior in specific…

This paper contrasts the use of education for conflict with the use of education for peace, shows some historical developments in the field of peace education, and summarizes facets and the diffusion of peace education. The paper explores some considerations for learning environments suitable for peace education programs and describes selected…

This paper describes a university initiative, cochaired by a faculty member and a student affairs administrator, to increase the collaboration between academic and student affairs. The initiative, called Claiming a Liberal Education, adapted a conflict resolution model, intergroup dialogues, to increase the interaction and communication between…

Our business communication classes will continue to be enriched by students from various cultural backgrounds, many of them ESL learners. Among the numerous benefits of this diversity are opportunities for all students to develop essential life skills through course-embedded community service learning (CSL) projects. This study analyzes students'…

John Reiff's conceptual framework regarding conflicting views of peace provides insight into interpersonal communication which can be successfully applied to conflicts in writing conferences and has already been used at the Colorado College Writing Center. First, a tutor or writer using the "Peace through Strength" frame of reference…

Three approaches to teaching university-level creative problem-solving skills are described. (BD)