In the current research, we introduce the team CARE model for supporting team development during post-secondary education. Team CARE is part of a larger suite of assessments at itpmetrics.com. Team CARE is a free, online, survey-based assessment that allows team members to rate their team's health and functioning in four key categories…

In this study we bring together Argyris and Schön's theories of interpersonal effectiveness and research on negotiation to develop a model of effective leadership behavior in conversations involving actual or anticipated disagreement. A concurrent mixed-methods design was used to assess shifts in how 18 Australian superintendents responded to…

Our business communication classes will continue to be enriched by students from various cultural backgrounds, many of them ESL learners. Among the numerous benefits of this diversity are opportunities for all students to develop essential life skills through course-embedded community service learning (CSL) projects. This study analyzes students'…

Presents a model of social confrontation (communication episodes initiated when one participant signals that the other's behavior violates a rule or expectation for appropriate conduct). Describes issues arising during social confrontation. Concludes that negotiating expectations or relational rules within a problematic situation is the crux of…

This article deals with the process and specifics of a teacher-to-teacher confrontation suggesting that Dr. Thomas Gordon's six conflict solution steps might be useful when teachers find themselves in such circumstances. (Author)

This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving…

This training guide and reference manual helps educational leaders learn to be facilitators in the program called "Improving the Human Environment of Schools" (IHES), a participative problem-solving method designed to improve a school's "quality of life." An introductory chapter reviews the history of IHES and outlines IHES…

Designed to help improve the staff-to-student communication style in schools, this book shows practitioners how to go from adversarial approaches to caring and helping--without losing control of the situation. The book offers time-tested methods that counselors and therapists have used successfully for years, methods that can be modified for…

Although the "what" of schooling has become clearer through a convergence of research findings, educators still do not understand the "hows" of effectively using that knowledge to make necessary changes. This paper's objectives are to argue the necessity of fundamental changes in the patterns of schooling (the "whys") and to present a conceptual…