The interactions that students have with each other, with the instructors, and with educational resources are valuable indicators of the effectiveness of a learning experience. The increasing use of information and communication technology allows these interactions to be recorded so that analytic or mining techniques are used to gain a deeper…

This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

This monograph summarizes a study of employer activities in regard to manpower planning and forecasting. While the study did not purport to cover a representative sample of firms, it did identify approaches used by various businesses within the state of Minnesota. The findings of the study are supplemented by bibliographical materials which will…

Provides an overview of the problems with information retrieval in psychology, based on the examination of the search strategy used for a dissertation. The discussion illustrates the usefulness of a facet model for formulating search strategies for psychology literature reviews, using the same dissertation as an example. (15 references) (CLB)