This dissertation consists of three chapters on the industrial organization of higher education. Chapter 1 studies the impacts of mergers and acquisitions on students' outcomes. We explore a series of acquisitions of private higher education institutions in Brazil to conduct an ex-post analysis of the effects of mergers. Using detailed…

This dissertation comprises of three essays examining the interplay of information technology with various social processes that typically inhabit the organizational space. The first essay presents the concept of a Relationship Memory System (RMS). This study uses grounded theory methodology and interview data collected at a global…

Multidomain environments where multiple organizations interoperate with each other are becoming a reality as can be seen in emerging Internet-based enterprise applications. Access control to ensure secure interoperation in such an environment is a crucial challenge. A multidomain environment can be categorized as "tightly-coupled" and…

Total quality management based governance models tend to focus on incremental improvements within the boundaries of a single organization. This may limit the benefits of information technology because they are not complex enough to address business or performance problems that extend beyond the boundaries of a single organization. The research…