Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The article presents the replicable model of Curriculum and Community Based Academic Learning with Research, Action and Service (CCBALwRAS) through a framework of '2 Cs', the 'curriculum' and the 'community'. It puts forth a support strategy for participatory community-based interventions by formally inducting higher education institutions (HEIs)…

Research on higher education community engagement (HECE) rarely places university or institutional voices in conversation with the community partners' voices. Boundary-spanning frameworks such as Weerts and Sandmann's (2010) for universities and Adams's (2014) for community partners help boundary spanners, but such models draw boundaries between…

In the contemporary digitalised knowledge society, work-integrated professional development is an important and continuous activity. Continuous professional development should preferably be a hybrid format, where academia collaborates with industry and the surrounding society in a multi-directed exchange of ideas. Continuous professional…

This article explores the planning and implementation process for a community partnership school for a historically low-performing elementary school using an asset-based community development approach. We offer insights into the community needs assessment process that enabled four key community partners to identify needs and projects for the…

Community colleges in the United States, which serve a disproportionate number of students from low-income backgrounds, can provide a valuable pathway toward well-paying careers. However, graduation rates at community colleges are very low--among first-time, full-time, degree-seeking students who enter public two-year schools, only 29 percent…

Business education must evolve. Traditionally, it has been narrowly focused, siloed, and often reflective of the transactional nature of business through the lens of maximizing shareholder wealth. The triumph of market fundamentalism over the last five decades has coincided with increasing social inequality, the concentration of corporate power,…

To develop transformative experiences, educators must meaningfully ground leadership development interventions in theories and models that reflect how leadership is conceptualized and operationalized within a community and/or institution. Since no single framework perfectly captures the socially constructed and multifaceted nature of leadership,…

Objective: This study examines how accurately a small set of short-term academic indicators can approximate long-term outcomes of community college students so that decision-makers can take informed actions based on those indicators to evaluate the current progress of large-scale reform efforts on long-term outcomes, which in practice will not be…

Lesson Study (LS) is a structured, collaborative professional development approach that gives instructors a framework for actively investigating how to improve student learning in their classrooms. Despite evidence of LS improving teacher practice and student learning in K-12 settings, there have been few documented examples of its use among…

With the growth of open access (OA) journal publishing, a myriad of funding models has emerged to serve as an alternative to the traditional subscription model. Models that impose author facing charges are inequitable, favoring well-resourced authors and institutions, and continue the dominance of publications from the Global North. This…

The Community School Manager (CSM) in Oakland Unified School District (OUSD) integrates a school's partnership work with its academic mission. The CSM collaborates with principals to: (1) identify school goals; (2) align partners and resources to those goals; and (3) build relationships with families, students, and the community. At mature OUSD…

In this field note, I explore the community coalition model Creative Associates International and its partners employed to provide non-formal education to out-of-school displaced children and youth in northern Nigeria under the USAID-funded Education Crisis Response project. While there is no evidence directly linking community involvement to…

Decentering whiteness and decolonizing educational research is not a simple matter for researchers who may (initially) be unaware of their social locations. This paper begins by describing the three authors' individual work within indigenous populations and subsequently explores the impact of their critical journey together as a community of…

The study of educational leadership suffers from a lack of precision in definition of key concepts (Modeste et al., 2020; Wang, 2018). This is particularly true for teacher leadership (Wenner & Campbell, 2017) where the core leadership practices that teacher leaders engage in are collaborative in nature and take many forms, including mentoring…