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Direct linkBorghi, Sulyana; Mainardes, Emerson; Silva, Érika – Tertiary Education and Management, 2016
Higher education institutions are ever more interested in the development of tools that enable them to evaluate and manage the expectations of their students with the purpose of attracting and keeping them satisfied. This research compares what the faculty believes the students expect from a higher education institution with the expectations of…
Descriptors: Higher Education, Expectation, Colleges, Comparative Analysis
