Adult students comprise a significant percentage of community college enrollments. However, these students have consistently completed college programs at lower rates than traditional-aged students. Community college structures, including student advisement, often align primarily with the needs of traditional-aged students. This has resulted in a…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The article presents the replicable model of Curriculum and Community Based Academic Learning with Research, Action and Service (CCBALwRAS) through a framework of '2 Cs', the 'curriculum' and the 'community'. It puts forth a support strategy for participatory community-based interventions by formally inducting higher education institutions (HEIs)…

This article describes the rationale, development process, and initial artifacts and outcomes of a faculty support (a.k.a. mentoring) model developed for a specific academic context: a College of Education at a Southeastern comprehensive public university. The purposes of this article are to (1) describe the research and theoretical models that…

"Transformative Critical Service-Learning" offers hands-on tools for implementing, reflecting on, and assessing critical service-learning in classrooms and community spaces. Answering a need from practitioners for a practical tool for making sense of critical service-learning, the authors introduce the Critical Service-Learning…

Online course persistence at community colleges is a serious issue, with students being between 3 and 15 percentage points more likely to withdraw than those taking the on-campus equivalent (Xu et al., 2019). Despite the continued growth in distance education, quality online course design is a concern throughout the literature. This quantitative,…

This study aimed to examine the relationship between student engagement and student retention of adult learners at community colleges. The relationship between student retention and the five Community College Survey of Student Engagement (CCSSE) student engagement benchmarks (active and collaborative learning, student effort, academic challenge,…

Building upon the proposed concept of an engagement of hope (Green, Stewart, Bergen, & Nayve, 2020) emerging from the exploration of faith-based approaches to community engagement, the authors delve into collaborative inquiry and critical reflection to construct a framework and equity-centered theory of action for community engagement. Drawing…

Coaches are trusted advisors, information conduits, sounding boards, and advocates who facilitate institutional change. This report summarizes findings from the first five years of the Student Success Center Network's Coaching Program, focusing particularly on the most recent phase that engaged directly with Centers in four states (California,…

The Appreciative-Based Change (ABC) Model of Community Engagement focuses on strengthening partnerships and maximizing impact by using an appreciative approach to service-learning while addressing the challenges of community-university partnerships. The model offers phases that identify and leverage unified strengths, assets, and resources to…

Research on higher education community engagement (HECE) rarely places university or institutional voices in conversation with the community partners' voices. Boundary-spanning frameworks such as Weerts and Sandmann's (2010) for universities and Adams's (2014) for community partners help boundary spanners, but such models draw boundaries between…

In the contemporary digitalised knowledge society, work-integrated professional development is an important and continuous activity. Continuous professional development should preferably be a hybrid format, where academia collaborates with industry and the surrounding society in a multi-directed exchange of ideas. Continuous professional…

This study developed an equity-minded and trauma-informed model for improving community college student success rates. Since up to 94% of community college students have experienced trauma, it was imperative to establish a comprehensive approach to overcoming the resulting non-academic barriers and low completion rates. Since there is no existing…

Although the scholarship of teaching and learning (SoTL) has been described as the signature pedagogy of educational development (a professional field focused on support for teaching and learning in higher education), there is little systematic evidence of the scale and scope of the SoTL support practices that centers for teaching and learning…

A practice that dates back centuries, apprenticeship is a workforce development model that has gained recent attention in the American higher education system. The researcher conducted a review of existing literature that included apprenticeships in higher education and other models of community college workforce development. Existing literature…