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Download full textMohammadi, Ali; Mohammadi, Jamshid – World Journal of Education, 2014
This study aims at evaluating perceived service quality in Zanjan University of Medical Sciences (ZUMS). This study was cross-sectional and authors surveyed educational services at ZUMS. Through stratified random sampling, 384 students were selected and an adapted SERVQUAL instrument was used for data collection. Data analysis was performed by…
Descriptors: Case Studies, Educational Quality, Statistical Analysis, Scores
