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Direct linkLeigh, Susan – Strategic Enrollment Management Quarterly, 2014
The Challenge: After years of investments on structures and systems that improve and integrate student transactional experiences, we discover that we have neglected to train our staff in customer service competencies that match student expectations. The Answer: Invest in your student service staff to ensure they possess the professional skills to…
Descriptors: Strategic Planning, Enrollment Management, College Faculty, Delivery Systems
