Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)

Discusses results of mail survey eliciting 180 responses from libraries concerning reference use of online databases. Reference database users profile, activity levels and online use, acceptance by librarians of online ready reference searching, administrative considerations, print materials and online availability, and ready reference questions…

Summary of survey of the American Library Association Reference and Adult Services Division (RASD) members concerning attitudes toward, need for, and preferences in acquiring information on automated information retrieval services. (KP)

The results of a survey of seventy-six academic library members of the Association of Research Libraries revealed that the reference departments in many academic libraries are operating without a formal policy statement. A draft outline of a reference service policy manual produced at the University of Massachusetts library is included. (NH)

In an effort to accelerate in-depth use of its libraries by undergraduates, Brown University has designed a plan of bringing advanced graduate students, veterans of intensive summer training in reference work, into contact with the undergraduate library user. (2 references) (Author)

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

The Texas Information Exchange (TIE) is a state-wide library network organized in 1967 for the purpose of sharing resources among Texas libraries. Its membership includes 37 college and university libraries, the Texas State Library, and ten public libraries that serve as Major Resource Centers in the Texas State Library Communications Network. In…

Data regarding current services in hospital libraries of the metropolitan Detroit area form the nucleus of this study. The purpose of this study is two-fold: (1) to ascertain what services are given to users of hospital libraries and (2) to determine the value of the inventory as a means for obtaining information on user-services in hospital…

A national standard for measurement of reference service would help librarians. Such statistics are necessary for evaluation of interlibrary cooperation in reference, but keeping statistics is time consuming and difficult. Librarians need a new way to quantify the work involved in answering a reference question. An improved format, applied…

Discusses responses of 937 academic library directors who were surveyed to determine whether their libraries provide services to users outside academic community; whether outside users are charged fees; and what services are provided for fee. Extracts of information (services, staff, comments) received from ten universities are highlighted. Survey…

The Library Management Research Unit tested a survey design to measure and evaluate author catalogue use in four varying libraries. Readers were asked to note details of items not found in the catalogue and the source of the reference. Items were checked to discover the cause of failure.'' (9 references) (Author/DH)

Briefly summarizes the results of a recent American Library Association (ALA) study on "Financing Online Search Services in Publicly Supported Libraries." The background of the survey, the general patterns revealed by responses concerning the kinds of fees charged to users, and the availability of the complete study are included. (JL)

Presents the results of a survey conducted by the ALA Office for Research to determine current practices with respect to the financing of online services in public libraries. Special emphasis is placed upon questions surrounding the imposition of user fees for such services. Seven tables summarize the data. (JL)

Discusses the results of a 1979 survey of Canadian libraries in postsecondary education to determine the extent to which library automation is being used. (CHC)

A summary and four papers from a symposium, held at the 1974 American Library Association Conference, dealing with the feasibility and desirability of measuring reference service. (PF)