The Colorado Plan for Library Development is intended to serve as a general guide for the development of library service in the state. The Plan, which includes a number of recommendations from the Nelson Associates Report of 1965 (ED 020 746), was drafted by a committee representing the Colorado Council for Library Development, the Colorado…

An investigation of the school and public libraries in Newport, New Hampshire was conducted to determine the kinds of cooperation which would lead to the best possible service for users. The following major recommendations were made. First, it was suggested that the Advisory Council on Libraries created for the study, be maintained, and that a…

Highlights the existence of special libraries in India attached to Dargahs, which were originally Muslim shrines, and presents an analysis of their information storage and retrieval patterns based on data from a survey of five of these libraries. Basic inadequacies in professional staffing, collection development, and financial support are noted.…

Examines the commitment to bibliographic instruction in academic research libraries by comparing the existing instructional practices, clienteles, staff involvement, and support structure in those libraries having bibliographic instruction coordinators with those in which the instructional programs are still managed directly by reference…

During one week in 1981, 648 telephone reference questions were analyzed at medium-sized public library. Subject-oriented question analysis revealed little relationship between subject of question, answer format, and complexity level; significant correlation appeared between answer format and level of complexity. Sample coding form and statistical…

The goals of this SPEC Kit were to report on the extent to which ARL (Association of Research Libraries) libraries provide electronic reference services and to offer a snapshot of the types of users reached, questions received, policies established, data-gathering techniques utilized, and innovations implemented. The first section of the kit…

Includes four articles that discuss the evaluation of library reference services. Topics addressed include unobtrusive testing; measuring the accountability of reference librarians by behavioral rather than factual evaluation; on-the-job training of reference librarians; and faculty expectations of academic reference librarians. (52 references)…

Reports results of a 1990 survey of the progress Minnesota school library media centers made toward meeting Information Power guidelines for automating circulation, reference services, and the catalog. Order of automation, relationship between school size and automation, media specialists' satisfaction with new systems, and reasons for not…

This study is the second of a two-phase survey of public library information and referral (I&R) service. In this phase, seven public libraries offering I&R services were studied in depth to provide descriptions of their operations, organizational factors, and the reactions of their users. Organizational factors and operations were studied through…

In November 1982, questionnaires were sent to 1400 public, secondary school, academic, and special libraries in Massachusetts to determine their use of computers for various activities. Of the 778 respondents, 282 (36.2%) reported automation of some kind and an additional 105 (13.5%) indicated that they were planning some automation within a year.…

This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…

A 1981 investigation by the Australian National University (ANU) library of the scope and nature of online bibliographic retrieval services provided by the 19 Australian university libraries and 5 of the Australian central Institute of Technology libraries, and a further study carried out in 1980-81 to assess the satisfaction of patrons with…

This publication reports the results of the first annual survey of those Illinois academic libraries affiliated with the Illinois Library and Information Network (ILLINET). It is noted that responses were received from 132 libraries, a 91 percent response rate. Information is presented on public use of academic library materials and services;…

Throughout 1999 and 2000, 234 academic institutions in Canada--66 university libraries and 168 college libraries--were asked to respond to a survey of library services for off campus users. Previous surveys were conducted in 1984 and then again in 1988. It was felt that with the advent of the World Wide Web, increased levels of library automation,…

Presents the results of a survey of academic libraries belonging to the Association of Research Libraries (ARL) concerning the availability and accessibility of OCLC (via dedicated or dial access terminals) for use by reference personnel. The methodology of the survey is described and data are presented in five tables. (JL)