The purpose of this study is to provide data for making decisions on whether to buy or borrow research materials and whether to use fee-based suppliers or interlibrary loan for obtaining photocopied materials. The study is based on 1991 information collected in a survey of 76 U.S. and Canadian research libraries. The cost per transaction is broken…

A task force was appointed to insure that New York State's health information service programs were operating optimally. The task force was charged to review: (1) the effectiveness of the guidelines and assessment form as published in the "Manual for Assessing the Quality of Health Sciences Libraries in Hospitals"; (2) the present…

Thirty-six libraries participated in a pilot project in which OCLC interlibrary loan (ILL) transaction data for borrowing and lending activity were reviewed. Data analysis and follow-up survey results supported the hypothesis that the Association of Southern Research Libraries directors would accept terms of ILL reciprocity that were based on…

This Systems and Procedures Exchange Center (SPEC) kit reports results of a survey of 82 Association of Research Libraries (ARL) institutions conducted in early 1992 in order to gather information on interlibrary loan by examining a number of operation and management changes that are occurring and the steps that might be taken to ease the pressure…

The kit on electronic mail (EM) contains results of a January 1984 Systems and Procedures Exchange Center (SPEC) survey on current and planned uses of EM within the Association of Research Libraries (ARL). Questionnaires were distributed to all 117 member institutions. Of the 69% who responded (81), 43% (35) indicated that they now use EM in their…

Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of…

Discusses the use of document delivery by academic and research libraries and lists 28 private document delivery services frequently cited in a survey of libraries who use the services. Topics addressed include traditional interlibrary loan services; the effects of rising journal costs, restricted budgets, and staff cuts; and copyright issues.…

In November 1984, surveys were mailed to the 215 interlibrary loan coordinators of OHIONET institutions asking them to participate in a study of interlibrary loan (ILL) photocopying practices and procedures. Questionnaires were returned by 152 coordinators for a response rate of 71%. The study focused on the use of various tools in the selection…

Compares interlibrary loan data from a 1995 survey of Greater Midwest Research Library Consortium and Association of Research Libraries members with a 1989 survey. Shows an increase in transaction to staff ratio and a negative correlation between transaction to staff ratio and lending fill rate. Relates factors affecting productivity, such as…

Compares the results of an interlibrary loan (ILL) user satisfaction survey conducted among the Greater Midwest Research Library Consortium members with institution-specific data from Iowa State University and University of Arkansas. Discusses contrasts in policies in light of results that show significant differences in supplier charges per…

Describes results of a survey of heads of interlibrary loan at Association of Research Libraries (ARL) academic libraries that was conducted in 1988. Highlights include location; personnel organization; staffing patterns, including librarians, nonprofessionals, and student assistants; and services offered, including document delivery and the use…

Discusses scale and character of changes brought about in interlibrary loan borrowing procedures through use of online searching and electronic messaging. Specific changes in University of British Columbia library and a survey of other Canadian university and public libraries (character of work, job classification, work assignments) are reported.…

This Systems and Exchange Center (SPEC) kit begins with a summary by Virginia Steel of the findings of a survey of Association of Research Libraries (ARL) member libraries that was conducted in 1991 to determine the prevalence of the organizational model of access services--i.e., a department or division responsible for the services and operations…

This report presents data compiled from the 117 libraries that were members of the Association of Research Libraries (ARL) during the 1982/83 academic year, as well as an examination of data for trends in expenditures for the previous 15 years from the 75 academic libraries that were members throughout those years. Information includes data from…

This report presents data compiled from the 113 libraries that were members of the Association of Research Libraries (ARL) during the 1981/82 academic year, as well as an examination of trends in ARL university libraries from 1975-76 through 1981-82. It is noted that the most important change in 1982 was the smaller rise in serials expenditure and…