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Quality Management and Public Library Services.
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Usherwood, Bob – 1995
There are many different approaches to the concept of "quality," which focus on both "what" defines the quality of a service and "who" defines quality. A study funded by the British Library (England) sought to define an approach to quality appropriate for the delivery and effective management of public library…
Descriptors: Evaluation Criteria, Foreign Countries, Library Administration, Library Facilities