A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

The social work library at USC provides a case study of an academic library's transition to an information center service model. Analysis of the collection, user community, Web 2.0 applications, and Web usage data demonstrates how the changes facilitated library services and information literacy instruction. (Contains 6 tables and 3 figures.)

This publication follows the tradition of publishing selected papers from Pacific Islands Association of Libraries, Archives and Museums (PIALA) annual conferences. The volume begins with a listing of the members of the PIALA 2008 Planning Committee, the Officers and Executive Board, and Acknowledgements, followed by the Schedule of Events and a…

In this first quarter century, the USIS (United States Information Service) centers abroad, assessed for what they are and what they strive to be, have been a significant part of American library presence abroad. (17 references) (Author/MM)

The activities of information analysis centers are described and their relationships with libraries are explored. (AB)

In most profit-making organizations, if a lack of funds forces a choice between a library and an information center, it would be the library which would go. (Author/MF)

Clientele relations is defined as the interpretation of the functions of the center in Alcan Jamaica Ltd. and how it relates to and affects its actual and potential users within the complex. (Author)

Provides a general treatment of the issue's topic, touching upon material explored by other articles in the issue and noting the efforts of particular organizations and information centers in providing effective retrieval and dissemination of gerontology literature. (JD)

This paper highlights the value of newspaper information and the methods adopted in organizing, preserving and disseminating it. The paper dwells on the traditional ways of managing newspaper resources and the need to device a new medium of accessing the information contents of the resource. It enumerates the steps taken in conserving newspaper…

Intended for use by parents of children and youth with handicaps, the guide offers basic information on accessing the ERIC bibliographic database and publications. Answers are provided to the following questions: what is ERIC?; where are the resources?; why use the ERIC system?; what's in the ERIC system?; and how do you get started using ERIC…

Describes and evaluates a public library information and referral service. (PF)

A challenge is presented to school media specialists to become informed about networks and data bases in order to expand access to resources to meet user needs. (Author)

The Lunar Data Information Center is a reference and lending collection for researchers, educators, and students of lunar science, worldwide. Such methods as a classification scheme for mission-oriented documentation, sample photo browse files, lunar feature index, and color coding have resulted in a user-oriented collection. Search capability is…

Many small and medium-sized companies see a library as a luxury they cannot afford. They may have room set aside with a small collection of books, periodicals or reports, yet the use of this often unsupervised storage system is minimal at best. These same companies, however, usually place great importance on maintenance of and access to…

A strong library and information network is important to Wisconsin because of the uneven geographic distribution of its population, the dispersion of its university resource centers and heavy concentration of book and other information resources in major cities. This report explores the potential for furthering interlibrary cooperation in…