The use of online searching by reference librarians to provide actual answers and not just bibliographies or current awareness printouts has the potential to save time and money for the reference department. The quick reference service can actually promote rather than compete with the library's online search service for in depth subject searching.…

This publication provides a brief analysis of the literature since 1960 which deals with the information interview (defined as any interview in which one person is attempting to understand what information another person wants) as it involves library personnel; a comprehensive bibliography for that period; and a guide to the most useful items for…

Briefly describes DIALOG OnDisc and gives an example of an actual search of the ERIC database using this system. The screen displays and search commands are used to illustrate the differences between the easy menu search method provided for novice users and the command search method provided for experienced users. (CLB)

Discussion of planning, installation, and results of an online catalog at University of Maryland Health Sciences Library highlights Integrated Library System, speed and patron perceptions of online catalog, searching power, ways in which catalog can bypass physical and organizational boundaries, and effect on staff and users of the library. (EJS)

Describes Reflink, a system based on sophisticated information retrieval techniques which is housed in a small microcomputer, and its predecessor, Reference Librarian Enhancement System (REFLES). The systems are placed in a conceptual framework involving stable and dynamic information, and several illustrations of multiple uses are presented. Four…

Suggests strategies for finding information in gophers that will increase access to Internet information resources for library users. Highlights include search strategies; veronica searches; jughead searches; keyword lists; Boolean operations; gophers with subject menus; subject guides; listservs; and World-Wide Web. (eight references) (LRW)

Identifies some of the distinguishing characteristics of business information and examines their impact on reference transactions. Topics include characteristics of business patrons; question negotiation; dealing with patrons' expectations; helping patrons devise a search strategy; understanding search results; requisite skills for business…

Discusses search strategy, strategies for understanding information, and instructional strategies as they relate to information literacy. Topics include orientation to sources and services; awareness of key literature; critical thinking and problem solving; inquiry; reading comprehension to enhance understanding; and strategies used by proficient…

This article features the New York Public Library's (NYPL) recently opened Digital Gallery. Containing more than 275,000 images digitized from primary sources and printed rarities, the Digital Gallery offers unparalleled access to the past for educators and interested visitors alike. Organization and navigation present a challenge with any…

As public and academic librarians rely more heavily on electronic resources to satisfy patrons' information needs, seamless searching across print and electronic holdings gets more and more essential. Enter the integrated library system (ILS)-independent electronic resource management system (ERMS), which promises to integrate, search, and expose…

Designed to acquaint Stony Brook students with the facilities and resources of their library, this workbook in library skills is used in conjunction with courses offered at the State University of New York at Stony Brook. It is organized into chapters dealing with types of materials rather than by area of the library. Each chapter has an…

This guide to information services used by the Environmental Research Center (ERC) in Cincinnati, the scientific and technical information focal point for the U.S. Environmental Protection Agency (EPA), explains the online searching services available at the Cincinnati Library, outlines the procedure for requesting a literature search, and…

Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…

Discussion of Library of Congress's efforts to meet challenge of designing and improving its online catalog system LOCIS (consists of SCORPIO and MUMS systems) includes sample searches and results of user surveys (access points in online catalog searches and response to input search statements resulting in no retrievals). (5 references) (EJS)

Discusses challenges and results of integrating hands-on DIALOG labs into several Stanford University undergraduate courses (small library-oriented course, small subject-specific seminar, large health policy lecture course) to arouse student interest in information retrieval strategies and "demystify" computer searching. Evaluation of…