Presents suggestions to librarians for helping patrons who want to perform their own online searches. Background information, end user training, equipment (hardware and software), continuing help, and document delivery are discussed. Ten references are included. (EJS)

This paper outlines the history and purpose of the Freedom of Information Act (FOIA), which insures the right to access the voluminous files of U.S. government agencies, and explains FOIA implementation procedures for reference librarians assisting patrons. Recent attempts to amend the FOIA are discussed. Thirty-four references are cited. (EJS)

Discusses the importance of machine-readable data files (MRDF) in social sciences reference exchange and provides examples of their use in typical library settings. Access to and available MRDF are described. Nine references are included. (EJS)

Explanation of enhancements of a new version of the Research Libraries Information Network (RLIN II)--originally called BALLOTS-- focuses on reference applications of what is primarily a technical processing system, e.g., complementing searches, verification, union catalog, and interlibrary loan. Illustrative examples are provided. (EJS)

Discusses applications of a microcomputer in the Mountain View Elementary School Library in Colorado, noting costs and effectiveness involved in the development and use of a computerized card catalog and librarian aid with tasks such as filing, typing, ordering, and inventory. A bibliography is provided. (EJS)

Discusses the need to educate the library's professional reference staff in online searching so that subsequent training on the job will be more effective. (FM)

Discusses a strategy for improving user access to information in academic libraries by articulating the goals of user education and planning programs accordingly, encouraging students to be critical and analytical in evaluating their information needs, and providing library instruction which makes students feel comfortable in the library…

Discusses the usefulness of the World Wide Web to answer reference questions as compared to print sources, based on a study of 104 reference questions. Topics include timeliness of the information, search engines, bookmarks, current versus noncurrent information needs, and time spent on searching. (LRW)

Discusses the changing relationship between information professionals (vendors, database producers, and searchers) and end users during the last three decades. Examines the concept of the end user, including professionals; libraries; end user searchers; DIALOG and BRS; ease of use issues; search intermediaries; menu-driven systems; and CD-ROM…

Describes MusiCat, an experimental user interface designed in Denmark that reflects the different ways that patrons think when searching for musical material on the Web. Discusses technology versus content; search trees that use a hierarchy of subject terms; and usability testing. (LRW)

Discusses the needs of remote users of online public access catalogs (OPACs). User expectations are discussed; problems encountered by remote-access users are examined, including technical problems and searching problems; support services are described, including instruction, print guides, and online help; and differences from the needs of…

Describes EasyNet, a gateway service that allows users access to over 900 databases. Use of EasyNet at the University of Richmond (Virginia) libraries is explained, search strategies are discussed, problems with the price structure are examined, and its use both as an end-user service and for mediated searching is described. (LRW)

Discusses the use of the OCLC Authority File for answering reference questions. Contents of the authority file are described, including personal, corporate, conference, and geographic names, uniform titles, and subject headings; accessing the authority file is explained; searching strategies are discussed; and examples of authority records are…

This guide is designed to introduce students to the California State University at Long Beach Library. The first chapter discusses how to start searching for information--types of information sources, search strategy, choosing a topic and finding preliminary information, encyclopedias, and dictionaries. Topics related to catalogs and computers are…

Using the ERIC/ONTAP file, student searchers may improve their online skills by employing an 8-step search strategy technique. ERIC/ONTAP, now available through LRS/DIALOG, uses a subset of the ERIC file with built-in answer sets and a special evaluation command. The training procedure guides the student from the initial search interview to the…