Discusses the library standards--"Guidelines for Two-Year College Learning Resources Programs"--as approved in 1972 by three national associations, highlighting addition of quantitative standards in 1979, review in 1981, utilization for research studies, role in accreditation process, and use for statewide planning. A 28-item…

Discusses concept of a national library service, and compares expenditures of the British Library with public libraries and polytechnic libraries. Issues related to the British Library's location, the services of its Lending Division, work supported by the Bibliographic Services Division, and images of the Reference Division are addressed. Listed…

The need for library services standards to reflect the growth in cooperation and interdependence among libraries and for accountability and their intended purpose, impact on directional changes, and on services improvement are discussed as well as the implications of their being based on scientific inquiry. Listed are 24 sources. (RBF)

Data from student and teacher questionnaires, interviews with school librarians, and examination of bibliographies of student papers were collected in six metropolitan area public schools working to study facilities used and assistance received by students on independent study assigments. Results indicated that students successfully used a wide…

A library user exposed to immediate communication with a librarian is more satisfied with the reference interview and question negotiation than when communication is nonimmediate, but there is no difference in satisfaction with information transfer. "Immediacy" evolves from the relatively positive feelings generated in the user by the librarian's…

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

Explored user perceptions of dependability and accuracy of Texas A&M library services through focus groups. Reports user difficulties in locating materials, inaccurate catalog and circulation records, inadequate signage, searching the online catalog, and late notification of interlibrary loan arrivals; and discusses the library's efforts to…

Describes a needs assessment process that was developed for the Soledad branch library, which is located in a rural, predominantly Spanish-speaking community. Questionnaires for users and nonusers are described, community residents' involvement is discussed, desirable library services are suggested, and needs in a bilingual community are…

Discusses the accuracy of reference service in libraries as measured by evaluating answers that reference librarians give to factual questions. More than 30 reference accuracy studies are analyzed, variables explored in each study are examined, further research needs are described, and suggestions for improving service quality for reference…

Discusses the results of focus groups and surveys that asked teenagers their opinions of libraries and library services. Highlights include access to technology; customer service for students; library space for teens; books and materials; rules, regulations, and hours; jobs and service opportunities; and marketing toward teens. (LRW)

Explores library-user infatuation with electronic resources, the rapid growth of electronic resources and their impact on traditional reference services, and reference services in an electronic society. Discusses a survey of 200 academic libraries investigating electronic resources and their impact on library personnel, especially on…

This paper looks at the complex web of interrelationships that is emerging as the library and information professions come to terms with the growing phenomenon of knowledge management. This is manifest at one level in the wider organisational and business context, and at another in the professional and employment spheres. Two of the authors are…

This paper reports on a study that analyses the questions asked and services offered at the information desk in the reference department at the Kent State University main library. A total of 460 questions asked during 52 hours of scheduled time at the information desk in Spring 1997 were categorized. The main types of questions were directional;…

Data concerning online searching in the State University of New York (SUNY) Library System was obtained from a 50-question survey of the 63 SUNY libraries conducted in March 1983. A total of 52 surveys were completed. It was found that: 18 campuses offered inhouse online search services to their patrons, 15 additional campuses offered access to…

The 10 papers presented in this report examine various aspects of rural bookmobile projects in the United States. The objectives of this first bookmobile conference were to offer (1) encouragement to bookmobile workers; (2) information for improving their services; (3) new data for subjective analysis of services; and (4) assistance in developing…