The identification and description of the personnel components of a library and their interrelations are used to construct an input-output model similar to those used to analyze the interdependence among sectors in an economy. This model makes it possible to forecast personnel requirements resulting from changes in demands for library services.…

Academic library managers need a multimethod, objective, valid tool for measuring service quality. Examines three research studies in the measurement of service quality in Australian and New Zealand academic libraries: the Hernon and Altman Study; Hernon and Calvert Study; and the University of Waikato (Hamilton, New Zealand) Survey, a two-stage…

Addresses issues of access and policy in developing Web-based interactive reference services via academic library home pages. Discusses results of a national survey that showed that less than half of surveyed institutions use Web-based interactive reference as an extension of traditional reference services. Tables include findings. (Author/LRW)

Examines questions related to service quality, satisfaction, and outcomes assessment in academic libraries. Relates the literature of library and information science to each concept, identifies major research methodologies used, and offers suggestions for future research. (Contains 65 references.) (Author/LRW)

Examines what differences libraries and librarians make, primarily from the perspective of geographical communities. States reasons why this is an essential research issue and describes contributions of current public library planning tools to the determination of impact. Examines the framework that is essential for the intellectual development of…

Examines four significant unanswered questions related to children's and young adult services in public libraries. After reviewing the existing knowledge base that can serve as scaffolding for the needed research, the author suggests strategies for refining and implementing this research agenda. (Contains 62 references.) (Author/AEF)

Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…

If the effect of bibliographic instruction is to create a more self-reliant library user and information-seeker, does this mean that bibliographic instruction programs lead to a decline in the demand for reference services? This research analyzes data for 83 Association of Research Libraries (ARL) academic libraries over a six-year period. Each…

This study measured the following performance factors at the Cleveland Health Science Library: user bibliographic information; collection development policy; acquisition policy; user catalog; circulation; library operation/functioning; and user search. Book availability rates were similar to rates for other academic libraries, and book…

Examines and compares the costs and response times of traditional interlibrary loan services and four commercial document delivery suppliers based on a study conducted by Vassar College libraries through the OCLC Interlibrary Loan subsystem. Results are reported that indicate commercial services were usually no more efficient but were more…

Outlines techniques of utilizing interlibrary loan (ILL) statistics to establish productivity and staffing patterns to evaluate library services and reveal staffing needs. This article also presents results from an ILL workload and staffing study in Alabama academic libraries. Results are displayed in table form. (JMV)

Discusses the challenges facing digital library evaluation and suggests a conceptual framework for evaluation derived from the systems approach. A review of evaluation efforts in research and practice concentrates on derivation of criteria used in evaluation. Essential requirements for evaluation are stated. Discussed are constructs, context, and…

Describes a University of Iowa Libraries' user needs assessment survey of a random sample of graduate and professional students. Results showed the need for more assistance in using the library, greater awareness of library services offered to graduate students, and the desire for more opportunities for library instruction. (Author/LRW)

Describes a study of Institutes of Health Sciences (IHS) libraries in Botswana that determined the state of the collections and services and examined how well the libraries provided complements to classroom-based student learning and to lecturers' research. Results showed that college library standards were not met and recommends strategies for…

Explores the potential impact of imposed query, a new model of information-seeking behavior, on current approaches to library service and system evaluation. Discusses reference service evaluation, user studies, output measures, and relevance as an evaluation tool. Argues that imposed query broadens understanding of the user and of the role that…