This study of reference service measurement in support of professionalism for librarians eliminates the directional vs. reference query distinctions and looks at all reference desk transactions in terms of the number of distinct and definable judgments they require for resolution. (Author/JAB)

A semi-humorous article suggesting that libraries should have both a dictionary catalog and a divided catalog. The author also suggests additional card catalogs, such as a people catalog and a place catalog. (Author)

The use of the telephone as a training device for new reference assistants is described. (NH)

A proposal for librarianship which leaves the role of technician to the computer and the apprentice and provides the librarian the opportunity to serve as a reader and teacher who is in constant contact with students and scholars. (RM)

This essay argues that the reference librarian is an intellectual, peculiarly equipped to have technology work for the librarian rather than the librarian for technology. It is a conviction that all people, not just a celebrated few, must be served by reference librarians. Twenty-one references are included. (Author/EJS)

Discusses the application of statistical sampling to the compiling of reference-desk statistics, and describes a technique that uses the Pearson correlation procedure of SPSS (Statistical Package for the Social Sciences) to determine appropriate sampling periods for keeping reference desk statistics at the University of Missouri at St. Louis. (FM)

Draws on current social science literature and applies it to the library reference setting in order to identify the symptoms of burnout in reference librarians. Remedies are suggested for individuals afflicted by burnout. A reference list and bibliography are included. (JL)

Discusses the changes necessitated as the Library of Congress moves towards adoption of "Anglo-American Cataloging Rules 2 (AACR 2)," increases its use of automation in technical service procedures, and explores how such changes will disrupt a patron's ability to find materials or information locally. (Author)

Twenty-three scholarly papers and twelve abstracts comprise the content of the eleventh annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of…

We are building conventional library space without making the paradigm shift our digital environment requires. The chief obstacles to change lie in our conception of readers as information consumers, in our allegiance to library operations as the drivers of library design, and in the choice made between foundational and non-foundational views of…

An investigation was conducted into undergraduate students' use of the University of Lagos Main Library at Akoka. (Author)

This reference procedures manual for the Northern Michigan University Library covers: (1) desk service, including handling inquiries, recording statistics, problems, responsibility of assistants, referrals, user assistance with the public access catalog, and reference collections; (2) photocopying; (3) database searching; (4) bibliographic…