The University of Oregon (UO) Libraries recently launched the campus's first ideation room, the Innovation, Design, Education, and Aspire (IDEA) Space. The IDEA Space differentiates from other creative spaces such as makerspaces, digital humanities labs, and media centres by its focus on the intellectual aspects of the design thinking process --…

This paper presents the results of focus groups conducted with student-parents at the University of Memphis. The objective of this study was to explore the research services and library spaces student-parents need to thrive in higher education settings. The results identify several ways in which academic librarians can support student-parents'…

When Louise Schaper opened the new Fayetteville Public Library (FPL) in Arkansas in 2004, she brought the state's second LEED Silver-certified building to completion. The green building fulfilled a community expectation for sustainable innovation established through complex public dialog, and the library went on to become the "2005 LJ/Gale Library…

Beyond the sprawling Denver International Airport, there's little to put Adams County, Colorado, on the map. The region's light rail only stretches south, so Adams County, a mostly working-class zone to the northeast, has come late to growth. There's no central city; the community is dominated by strip malls, big-box stores, and new developments.…

Anyone at the helm of a small public library knows that every little detail counts. But juggling the responsibilities that are part and parcel of the job is far from easy. Finally, here's a handbook that includes everything administrators need to keep a handle on library operations, freeing them up to streamline and improve how the organization…

This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and…

Libraries and library faculty play a significant role in supporting college curriculum and helping students succeed academically. In particular, libraries are the primary location both physically and remotely for supporting faculty and students in their research and information needs. Over the years, this role of libraries and library faculty has…

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Since the Office of Library and Information Services published the first Rhode Island trustees manual in 1980, Rhode Island public libraries have continued to respond to an ever increasing demand for service. In so doing, they consistently have taken advantage of new opportunities to provide this service more efficiently and effectively via…

This guide to Rutgers University Libraries (RUL) is intended as an introduction to the library system for foreign students studying at the University. The guide consists of the following: welcoming remarks; a brief discussion of the American academic library systems; a list of the locations and abbreviations of the 25 libraries, collections and…

Presents guidelines and a self-assessment questionnaire that were developed by the New York Library Association for libraries serving users with hearing impairments. Areas covered by the documents include policy statements, materials, services, programing, cooperation with other agencies, facilities, and staff development. (LRW)

Summarizes the debate concerning use of desks versus counters in reference areas of academic libraries. Librarians argued whether patrons were more likely to approach a standing or a sitting librarian. In general, patrons preferred approaching a standing librarian; however, only small studies were conducted. In practice, libraries are designed in…

The State of Mississippi authorized the construction of additions to three of the state's academic libraries. At the University of Southern Mississippi, planning for an addition raised the question of assignable study space. Lockable individual study rooms (carrels) and group study rooms were planned, and questions of how to assign them and rules…

Designed to assist individual public libraries in the development of policies and procedures, these guidelines include examples and/or samples of points that should be considered and addressed in a policy manual. Following a brief introduction, the guide is divided into four sections, each of which contains a set of general policy statements…

The Dallas Public Library surveyed 21 surrounding public library systems to help identify barriers that limit children's use of public libraries. Describes identified barriers, examines causes of the barriers, and offers possible solutions. Tables present study results and list discontinued and current library outreach programs. (JMV)