The two types of ethics with which this paper is concerned are: (1) those directly related to policies or attitudes of reference service in relation to inquiries which are symptomatic of current social change and (2) those associated with the quality of individualized reference service. (Author/NH)

Describes how reference librarians can help patrons use machine-readable data files. (PF)

This study of reference service measurement in support of professionalism for librarians eliminates the directional vs. reference query distinctions and looks at all reference desk transactions in terms of the number of distinct and definable judgments they require for resolution. (Author/JAB)

The use of the telephone as a training device for new reference assistants is described. (NH)

Discusses the application of statistical sampling to the compiling of reference-desk statistics, and describes a technique that uses the Pearson correlation procedure of SPSS (Statistical Package for the Social Sciences) to determine appropriate sampling periods for keeping reference desk statistics at the University of Missouri at St. Louis. (FM)

Draws on current social science literature and applies it to the library reference setting in order to identify the symptoms of burnout in reference librarians. Remedies are suggested for individuals afflicted by burnout. A reference list and bibliography are included. (JL)

Discusses the changes necessitated as the Library of Congress moves towards adoption of "Anglo-American Cataloging Rules 2 (AACR 2)," increases its use of automation in technical service procedures, and explores how such changes will disrupt a patron's ability to find materials or information locally. (Author)

An explanation of the federal government's Standard Industrial Classification (SIC) and how it relates to commercial business publications commonly used as tools by the reference librarian. (JAB)

This draft was prepared by the Reference and Adult Services Division of ALA, and covers the issues of accuracy of information, impartiality of presentation, confidentiality of interview, and financial gain in information service work. (JAB)

A brief rundown on the accomplishments of the copyright subcommittee, the Machine-Assisted Reference Section, the History Section, the publications committees, membership survey, and planning group. (JAB)

Fiscal austerity in libraries has forced some administrators to consider alternatives such as computerized reference services or non-professional staff at the reference desk for reducing the cost of professional reference service. (JAB)

A discussion of the reference desk as a piece of furniture, and how its design affects the reference process. (JAB)

Society judges the accountability and dependability of librarians and libraries. Reference librarians must collect and use as many facts as possible in measuring services. (KP)

Explores the implications of nonverbal communication, particularly body movement, for the library reference interview. (Author)

Compiling bibliographies is a pastime that is at once fascinating, aggravating, and satisfying. The author presents some thoughts on the techniques of compiling bibliographies. (MF)