The physical layout of the library, a lack of communication between librarian and user, or constraints imposed by administrators may prevent the reference librarian from giving the best possible service. (LS)

The Reference Department of San Diego State University arranged its humanities and social science materials and posted signs in such a way that the large volume of directional questions was substantially reduced. (LS)

Discussion of theoretical considerations and practical factors relating to use of library reference service highlights factors involved in desk approachability--need, communication and promotion, physical arrangement of department, positioning (which gives the product a clear image communicating its purpose or use), psychological cost (personal…

Discusses gradual emergence of reference service in today's liberal arts college libraries through a century of changes in the liberal arts curriculum, in teaching methods, faculty attitudes toward librarians, library facilities, and research tools. The relatively recent acceptance of reference service has obscured difficulties early proponents…

Outlines the provisions of the Americans with Disabilities Act (ADA) of 1990 in regard to libraries. Discusses the responsibilities libraries have in hiring disabled persons and providing services, accommodations, and telecommunications, and describes ADA compliance activities in Florida. (96 references/notes) (EA)