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Direct linkStormont, Sam – Public Services Quarterly, 2010
The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel. The process of choosing an aggregator and a…
Descriptors: Reference Services, Computer Mediated Communication, Technical Support, Privacy
Download full textBarrett, G. Jaia, Ed. – Association of Research Libraries, 2008
"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…
Descriptors: Research Libraries, Academic Libraries, Handheld Devices, Reference Services
Mariner, Vince – Resource Sharing & Information Networks, 2008
Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…
Descriptors: Library Services, Synchronous Communication, Reference Services, Shared Resources and Services
Vavrek, Bernard – Library Journal, 1983
Presents results of a telephone survey of 30 librarians from rural Pennsylvanian public libraries conducted by the Center for the Study of Rural Librarianship at Clarion State College, Pennsylvania. Average population served, hours of service, book collection size, and questions asked are noted. Seven references are cited. (EJS)
Descriptors: Interlibrary Loans, Librarians, Library Services, Library Surveys
Wood, Richard J. – 1975
The computer program described is written in BASIC and, although it was developed for use at Slippery Rock State College, it could be adapted easily for other libraries using Library of Congress classification and cataloging rules. The program uses simple sequences of instructions and explanations followed by questions. Branching is employed to…
Descriptors: Academic Libraries, Book Catalogs, Computer Assisted Instruction, Computer Programs
Spencer, Carol – 1974
In July 1974, at the American Library Association Convention, a symposium on reference measurement was held. The basic premise was that work sampling and random time sampling with self-observation were the best methods of allocating personnel costs of reference services at the Library of the College of Physicians of Philadelphia. First, reasons…
Descriptors: College Libraries, Conferences, Cost Estimates, Librarians
Mendrinos, Roxanne Baxter – School Library Media Annual (SLMA), 1992
Describes a study of secondary school library media specialists in Maine and Pennsylvania that was conducted to establish a baseline of data relating to the use of CD-ROM databases for reference purposes. Topics addressed include database titles; networking; staffing concerns; budget; funding; attitudes toward CD-ROMs; and training and curriculum…
Descriptors: Budgets, Curriculum Development, Databases, Financial Support
