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Direct linkAlisa Howlett; Eleanor Colla; Rebecca Joyce – New Review of Academic Librarianship, 2024
An increasingly complex and demanding research landscape has seen university libraries rapidly evolve their services. While research data management, bibliometrics, and research impact services have predominantly featured in the literature to date, the full scope of support libraries are currently providing to their institutions is unknown. This…
Descriptors: Web Sites, Academic Libraries, Universities, Foreign Countries
White, Bruce – College & Research Libraries, 2017
Studies of data-driven deselection overwhelmingly emphasise the importance of circulation counts and date-of-last-use in the weeding process. When applied to research collections, however, this approach fails to take account of highly influential and significant titles that have not been of interest to large numbers of borrowers but that have been…
Descriptors: Library Materials, Publications, Correlation, Library Services
Battley, Belinda; Wright, Alicia – Journal of Archival Organization, 2012
Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…
Descriptors: Library Services, Foreign Countries, Reference Services, Library Research
Peer reviewedCalvert, Philip J. – Australian Academic & Research Libraries, 1997
Academic library managers need a multimethod, objective, valid tool for measuring service quality. Examines three research studies in the measurement of service quality in Australian and New Zealand academic libraries: the Hernon and Altman Study; Hernon and Calvert Study; and the University of Waikato (Hamilton, New Zealand) Survey, a two-stage…
Descriptors: Academic Libraries, Evaluation Methods, Foreign Countries, Higher Education
Peer reviewedCalvert, Philip J.; Hernon, Peter – Journal of Academic Librarianship, 1997
Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)
Descriptors: Academic Libraries, Evaluation Criteria, Foreign Countries, Higher Education
Peer reviewedCullen, Rowena J.; Calvert, Philip J. – Library and Information Science Research, 1993
Study of New Zealand public library effectiveness duplicates research by Childers and Van House which examined the multiple constituencies model of organizational effectiveness. Librarians, users, and councillors rated performance indicators identified from the literature, and similarities and differences between the two studies are reported. A…
Descriptors: Comparative Analysis, Evaluation Methods, Factor Analysis, Foreign Countries
Finnerty, Colleen – Australian Academic & Research Libraries, 2005
The shift in policy from market driven behaviour towards a more cooperative tertiary sector is having an effect on New Zealand academic libraries and their relationships. Despite this, there has been no investigation of collaboration specifically targeting New Zealand tertiary libraries. This research project examine the state of collaboration…
Descriptors: Academic Libraries, Library Services, Foreign Countries, Librarian Attitudes
