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Direct linkXi, Qingkui; Zhang, Yong; Li, Xinquan; Wu, Weiming – Education for Information, 2017
This study is aimed at describing and analyzing WeChat services at the libraries of the top 50 universities in China. It first describes the services offered by WeChat and then provides an analysis of the WeChat services through three pathways--menu service, real-time reference, and message sending--and provides suggestions for improvement,…
Descriptors: Foreign Countries, Academic Libraries, Library Services, Synchronous Communication
