Presents standards for reference services developed by the Suburban Library System (Illinois) and discusses the effects of the standards on youth services. Standards for a written reference plan, reference staff, reference sources, and evaluation are included. (11 references) (MES)

A pilot project was conducted from May 1980 to November 1983 to test the application of iNet--a decentralized, packet-switched telecommunications network--to bibliographic data interchange in Canada. The principal components of the project were participation of the Bibliographic Common Interest Group (BCIP), a group of libraries with stand-alone,…

This publication describes Wisconsin state level library services and their funding and presents recommendations related to state level resource providers, as required by Wisconsin Statutes, Chapter 347, Laws of 1979. Types of and the structure for providing statewide library services and resources are outlined, followed by a description of…

Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)

Briefly describes the current status of artificial intelligence and expert systems, and explores the possible applications in libraries and information centers. The implications for reference services, classification and cataloging processes, and assistance to patrons desiring in-depth reading of an area of knowledge are discussed. (4 references)…

This report examines the costs of and services provided by the three major bibliographic utilities, OCLC (Online Computer Library Center), RLIN (Research Libraries Information Network), and WLN (Western Library Network). The services examined include acquisitions, cataloging, interlibrary loan, and reference. To examine costs, the format of the…

Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…

Describes the addition of a collection management module to an advanced reference course in the arts and humanities, and reports the preliminary findings of a practicum that used the Research Libraries Group Conspectus as a basis for collection analysis in the humanities for a university library. (Author/CLB)

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Reviews arguments for and against fees for online services and describes a supply side model in which the library absorbs the costs of online searching. The implementation of this policy at an academic library is evaluated and detailed guidelines for implementing such a policy are provided. (CLB)

To determine if further library-services issues require more study and whether further initiatives should be undertaken, the Division for Library Services of the Wisconsin Department of Public Instruction conducted a focus-group study. Nineteen library directors from small public libraries took part. Eight services librarians or directors from…

Volume 2 comprises the appendices to the study reported in Volume 1. The following textual material is presented: (1) background material for the first regional meeting on reference referral in the state of California; (2) minutes and participation lists from the seven focus group meetings held from March 27 through April 23, 1986; (3) summaries…

This document reports the findings of a study group charged with reviewing the current and future prospects for database searching and electronic access to information in the Library of the University of Tennessee at Knoxville. Specific points of interest include factors influencing the demand for these services, costs of providing the services,…

Reports the results of a survey which examined the response of academic libraries to the needs of deaf students in terms of reference services, staff interaction with students, bibliographic instruction, formal policies, and outreach programs. Several recommendations to improve library services to deaf students are presented. The questionnaire is…

Focuses on role of school library media programs in the fostering of lifelong learning and development of information skills. Highlights include information use and users, access, instruction, consulting, attitude problems, personnel and economic issues, planning and evaluating programs, education of library media specialists, and information…