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Direct linkPassonneau, Sarah; Coffey, Dan – College & Research Libraries, 2011
Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…
Descriptors: Synchronous Communication, Online Systems, Reference Services, Grounded Theory
