Discusses issues relating to the reliability, validity, utility, and information value of unobtrusive testing of library reference services; provides suggestions for practical applications of these criteria; applies study findings to library decision making and planning; and identifies topics for further methodological refinement. (Author/CLB)

This paper presents an annotated bibliography of 69 articles published in the 1990s that examine the impact of technology on reference service in public, school, and academic libraries. The paper is organized in the following seven parts, each dealing with a different type of application of technology: (1) "General Change Caused by…

Includes seven reports that discuss research on libraries and librarianship, including academic, public, and school libraries; awards and grants; number of libraries in the United States and Canada; National Center for Education Statistics results; library expenditures for public, academic, special, and government libraries; library budgets; price…

Discussion of resistance to technological changes in libraries focuses on a study conducted at Algoma University College (Canada) to determine library users' reactions to the online catalog. The coexistence of traditional card catalogs and online catalogs is discussed, and the importance of the role public service staff play is emphasized. (nine…

Describes a study of secondary school library media specialists in Maine and Pennsylvania that was conducted to establish a baseline of data relating to the use of CD-ROM databases for reference purposes. Topics addressed include database titles; networking; staffing concerns; budget; funding; attitudes toward CD-ROMs; and training and curriculum…

Describes a study that explored the possible relationship between the use of school library materials, participation in paperback books clubs, and the reading achievement of rural sixth graders. Results suggest the importance of the elementary school library media specialist in encouraging reading and assisting with student selection of books.…

Twelve community telephone surveys administered to the residents of 34 Connecticut towns measured their knowledge, attitudes, and use related to public library services. Results suggested needed improvements in collection development, the importance of location, and residents' willingness to pay more per year for library services. (SLW)

Describes the use of MultiLIS, a fully bilingual integrated library-management software package, at Laurentian University. The authority control module is explained, its potential as a control system for multilingual or multithesaurus controlled vocabularies is considered, and an evaluation of the MultiLIS authority module is presented with…

This study used focus groups, semi-structured interviews, and questionnaires to collect input for developing the Mann Library Gateway at Cornell University. This Web-based information system provides access to catalogs, indexes, directories, numeric datasets, full-text documents, and spatial files. Concluded that scholars would benefit from…

Recent explosion of online teaching has brought unique challenges for libraries as they strive to provide access to necessary resources and services for distance learners. These challenges are increased by the desire to provide the same level of library services to distance learners as to their on-campus counterparts. In response, many libraries…

The author examines the evolution of the current Australian demographic and its implications for the delivery of public library services. The "baby boomers", the generation born between 1946 and 1961, are the next cohort to be seriously in need of housebound services, and the characteristics and likely needs of this group are considered…

In an effort to improve the motivation of students with negative attitudes toward reading and writing, five student-based library projects were designed in an intensive reading and writing course at New Jersey's Union County College. In the first project, student pairs were asked to find two articles from news magazines of the 1960's and 1970's…

The challenge in survey methodology is to conduct studies as effectively and efficiently as possible. The University of Newcastle upon Tyne (England) has taken advantage of information technology (IT) developments to improve the conduct of in-house surveys. A surveying mechanism tied to the library OPAC (online public access catalog), accessible…

The United States Department of Education, the National Endowment for the Humanities, the Library of Congress, the National Commission on Libraries and Information Science, and the National Institute for Literacy have formed the AMERICA 2000 Library Partnership to support libraries in their work toward the six National Education Goals announced by…

This investigative study, through a questionnaire survey, was conducted to determine if public libraries in Ohio saw a need for library programs/outreach to the homeless, and if, indeed, any libraries had a structured program to serve the special needs of the homeless population. One library from each Ohio county was selected through systematic…