Investigates the relationships between reference performance (dependent) variables and various quantifiable reference service characteristics (independent variables such as reference collection size). Statistical analysis indicated that reference performance was significantly related to the size of the reference collection, and to other…

Reviews research on impact assessment of libraries and considers potentially useful methodologies for measuring the impact of university libraries, i.e., how library use affects students' academic performance. Topics discussed include categories of library use, purposes of library use, and indicators of library impact. The user panel methodology…

Nine articles in this festschrift for Herbert Goldhor explore relatively new and innovative approaches to problem solving in libraries. The articles identify and discuss methods and techniques of applied and evaluative research, consider conceptual and practical issues related to problem solving in libraries, and recognize Goldhor's many…

This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the…