This article explores the implementation of special collections interlibrary loan policies and procedures at the University of South Florida (USF), focusing particularly on the development of policies related to physically loaning published materials, and traces the development of these policies through a pilot project to routinized…

The work of collection development in academic video game collections is at a crucial point of transformation--gaming librarians are ready to expand beyond console games collected in disc and cartridge format to the world of Internet games. At the same time, forms and genres of video games such as serious and independent games are increasingly…

Librarians face many challenges when dealing with issues of privacy within the mediated space of social networking sites. Conceptually, social networking sites differ from libraries on privacy as a value. Research about Generation Y students, the primary clientele of undergraduate libraries, can inform librarians' relationship to this important…

The Excelsior College Library is turning fearful faculty members into empowered copyright role models. Geared towards institutions operating without a copyright policy or department, this article outlines a three-step process for fostering faculty collaboration surrounding copyright practices: (1) Give faculty and course developers the tools and…

The purpose of this multi-case study was to describe how library deans and directors at large comprehensive community colleges strategically advocate for and support instructional and technological innovation despite the reality of limited resources and the stress caused by recurring funding crises in higher education. It further sought to examine…

The aim of this research project was to investigate the customer care methods within the Scottish college library sector. The researcher sought to compare examples of the customer care and service policies and practices from the sector with exemplars of good customer service from the retail sector. A qualitative, grounded theory approach was…

Campus librarians play a central role in conversations revolving around copyright compliance. The sheer volume of information provided within library physical and virtual spaces affirms the role libraries play in current copyright debates. Regardless of the function of librarians on any particular campus, it is important to confront the myriad of…

Libraries and library faculty play a significant role in supporting college curriculum and helping students succeed academically. In particular, libraries are the primary location both physically and remotely for supporting faculty and students in their research and information needs. Over the years, this role of libraries and library faculty has…

What is a ready reference collection? A stack of reference books selected according to personal interests? Each institution is unique in its needs and so are the collections that each library carries. The curricula and programs determine the collection development policies and the student population justifies the needs for their implementation. Is…

Many libraries offer for-credit courses that intend to foster information literacy. These courses will be strengthened if the librarian as instructor has a familiarity with learning theory. This article suggests that Robert Gagne's "Nine Events of Instruction," based on information processing theory, can provide support to bibliographic…

This paper examines the topic of policy analysis and draws upon the recently developed Association of Research Libraries (ARL) Management Review and Analysis Program which is a guide to conducting a self-study of an academic library's management and organization. The program was designed by the Management Studies Office and is presently being…

The results of a survey of seventy-six academic library members of the Association of Research Libraries revealed that the reference departments in many academic libraries are operating without a formal policy statement. A draft outline of a reference service policy manual produced at the University of Massachusetts library is included. (NH)

A number of evangelical Christian authors have wrestled with the subject of intellectual freedom--few, though, in the context of Bible college libraries. The secular concept of intellectual freedom is incompatible with Bible colleges in that it is absolutist and shuns any standard of morality. Theological, educational, and pragmatic factors…

Noise in a community college library can be part of the nature of the environment. It can also become a huge distraction for those who see the library as their sanctuary for quiet study and review of resources. This article describes the steps that should be taken by library staff in order to be proactive about noise and the library environment,…

This guide presents the policies and procedures used by the North Dakota State University Libraries for indexing "The Forum," a daily newspaper serving eastern North Dakota and western Minnesota. The guide includes lists of material to be included and excluded, timetables for updating the index, duties of the editor and the library…