Explains how to keep library systems healthy and functioning by taking sensible security measures. Examines why hackers would target library systems and how library systems are compromised. Describes tools that can help, including: firewalls; antivirus software; alarms; network analysis tools; and encryption. Identifies several strategies for…

Examines UNESCO guidelines for developing national library and information policies, and describes common policy elements of developing countries. Also identifies obstacles that Africa faces in creating policies: lack of awareness by government officials of information uses, the poor image of the library profession, and the low quality of national…

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Describes how to develop a cost- and time-efficient parish library. Discusses ongoing promotion of the library; leadership; costs; staffing; shelving and classification systems; location; nonprint media; library policy; and ways to increase visibility. (AEF)

Discusses the use of signs in libraries and lists 12 steps to create successful signage. Highlights include consistency, location, color, size, lettering, types of material, user needs, signage policy, planning, in-house fabrication versus vendors, and evaluation, A selected bibliography of 24 sources of information on library signage is included.…

Describes results of two collection condition surveys conducted at the University of Kansas libraries, one of which examined materials returning from circulation and the other which examined the general collection. Paper condition, text block condition, binding, and mutilation are discussed, and the impact on long-term preservation planning is…

Because of the high incidence of special-collections thefts and embezzlements during the past decade, library management must reassess its "user friendly" philosophy for both library patrons and employees. An internal control system is described. Causes of theft, and policies and procedures for protecting the collection are discussed. (AEF)

In 1990, George Mason University (Virginia) proposed building a combined library/student center. Examines the processes, policies, and procedures used to develop a new library collection combining multiculturalism, diversity, and core texts. Discusses the collection development plan, strategies, and policy; faculty involvement; key series and sets…

Examines four significant unanswered questions related to children's and young adult services in public libraries. After reviewing the existing knowledge base that can serve as scaffolding for the needed research, the author suggests strategies for refining and implementing this research agenda. (Contains 62 references.) (Author/AEF)

Discussion of strategic planning in libraries focuses on a five-step process based on academic libraries. Highlights include a situational and environmental analysis; development of organizational direction, including vision, mission, and objectives; formulation of the strategic plan; implementation; and control, feedback, and evaluation. (LRW)

Describes one public library's development of a computer-security plan, along with helpful products used. Discussion includes Internet policy, physical protection of hardware, basic protection of the operating system and software on the network, browser dilemmas and maintenance, creating clear intuitive interface, and administering fair use and…

Examines issues and decision-making involved in restricting Internet access in libraries, for the most part favoring filtering devices. Questions to consider when selecting a filtering program are provided. Some of the better filtering programs are described, and Web addresses are included for each. Security risks associated with Java and…

Emphasizes the need for collection development policy in community college academic libraries. Highlights areas of resource sharing, community analysis, and collection assessment. Also provides an overview of how to create a collection for development policy, and recommends books on writing such policy. Includes model policy statements. (NB)

Discusses a five-point approach for library media specialists about school-based management. The approach includes establishing priorities for the school library media program, developing strong community support and a public relations program, creating a support staff within the school, refining human relations, and using creative scheduling and…

Presents tips for building a secure library system to guard against threats like hackers, viruses, and theft. Topics include: determining what is at risk; recovering from disasters; developing security policies; developing front-end security; securing menu systems; accessing control programs; protecting against damage from viruses; developing…