Discusses interlibrary loan issues including costs and fees, staff and training, net-borrowing and net-lending, copyright, and document delivery. Describes the following strategies: monitoring activities, resource sharing/consortia, networking protocols, communicating and sharing ideas, and policies and procedures. (Author/AEF)

From 1963 to 1996, Director Charlie Robinson and Deputy Director Jean-Barry Molz led the Baltimore County Public Library, a system known for customer orientation, a philosophy of collection development heavily emphasizing best sellers, centralized materials selection, interchangeable adult and children's staff, and service fees. Upon retirement,…