There are many different approaches to the concept of "quality," which focus on both "what" defines the quality of a service and "who" defines quality. A study funded by the British Library (England) sought to define an approach to quality appropriate for the delivery and effective management of public library…

Discusses the national curriculum in the United Kingdom and its impact on secondary school libraries. Highlights include the national curriculum and the management of schools and the responses of librarians, including management structures, library policy, communication strategies, library facilities and equipment, library collections, and staff…