In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

Describes the policies and procedures developed at the Vineland Public Library (New Jersey) for a program to lend laptop computers. Discusses laptops for in-library use and for home use; obstacles, including staffing ramifications and maintenance demands; checking for inappropriate Web sites left on the hard drive; and benefits for the users. (LRW)