The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

This article explores the closing of the Howard Ross Library of Management at McGill University, Montreal, Canada. We hypothesized that closing a branch library would result in a decline in the use of library services. We measured library service using circulation statistics, library instruction workshop statistics, and data from the online survey…

An analysis of Quebec academic libraries' direct reciprocal borrowing statistics from 2005 to 2010 reveals that the physical distance separating universities plays an important role in determining the amount of direct reciprocal borrowing activity conducted between institutions. Significant statistical correlations were also seen between the…

On-campus networked personal computer (PC) usage at La Trobe University Library was surveyed during September 2005. The survey's objectives were to confirm peak usage times, to measure some of the relevant parameters of online PC usage, and to determine the effect that 24 new networked PCs had on service quality. The survey found that clients…

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

In order to develop guidelines for the selection of journals by the Center for Research Libraries, a study was done of the use made of the Center's Journal Access Services (JAS), which supplies photocopies of journal articles to member institutions from the Center's collections and from the British Library Lending Division (BLLD). Based on a…

The 1973-74 program of the Council on Library Resources, a private operating foundation devoted to the solution of library problems, is reported. The council's board of directors, committees, officers, and staff are listed. Summaries are given of the council's activities in the following areas: (1) libraries and the developing technology, (2)…

This is a general descriptive and comparative report on alternative forms of library catalogs. The specific problems and factors associated with library catalogs are introduced briefly and then treated with respect to the following physical forms: card catalogs, book catalogs, microforms, and on-line catalogs. Whenever possible, examples of…

This report describes a 1980/81 project concerned with the formulation and validation of a model for determining whether cancellation and/or consolidation of serial subscriptions and holdings should be recommended to maximize the cost-effective use of combined collections and staff resources in the Boston Library Consortium (BLC). The publication…

To aid in controlling the cost of acquisitions in a research library, techniques were developed for the rational selection of serial titles for cancellation. The context for the proposed methodology was a network or multicampus environment rather than an individual library, and it was tested with a specific body of health sciences serial titles in…

This article describes how York University analyzed the results from its 2010-11 implementation of the Measuring the Impact of Networked Electronic Services for Libraries survey to measure value of investments in e-resources. The results were assessed through two variables: e-resources used by faculty when carrying out funded and non-funded…

This survey was conducted to determine how ARL (Association of Research Libraries) libraries are participating in extension/outreach through three objectives: identify the level of involvement; determine the types of outreach service, as well as user populations; and ascertain the impact on the library, including its financial donor programs. A…

Recognizing that the major technical direction of this decade is toward proximity of computing function to its users, the Research Libraries Group (RLG) is moving to distribute its processing capabilities. The goals of this study were to formulate an architecture for an RLG distributed system, to identify pre-existing components appropriate for…

This article presents a reading of the user interface in one public library system. Its aim is to find out the frames and competences required and used in the communication between the computer and the patron. The authors see the computer as a text that is to be read by the user who wants to search for information from the library. The transition…

This study examines the interlibrary loan requests made to NEOUCOM's (Northeastern Ohio Universities College of Medicine) Oliver Ocasek Regional Medical Information Center in Rootstown, OH from its associated council hospital libraries. A total of 636 interlibrary loan requests from the period July 1994-July 1995 were analyzed. Components of the…