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Direct linkShaw, Kate; Spink, Amanda – Australian Academic & Research Libraries, 2009
The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…
Descriptors: Research Libraries, Reference Services, Best Practices, Academic Libraries
Brick & Click Libraries: An Academic Library Symposium (13th, Maryville, Missouri, November 1, 2013)
Download full textBaudino, Frank, Ed.; Johnson, Carolyn, Ed.; Park, Sarag G., Ed. – Online Submission, 2013
Twenty-six scholarly papers and ten abstracts comprise the content of the thirteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…
Descriptors: Academic Libraries, Conference Papers, Conferences (Gatherings), Library Science
