Describes chat reference service to elementary and secondary school students at Baltimore County Public Library and Harford County Public Library (Maryland). Discusses funding; developing an audience and promoting the service; appropriate software; hours of service; technical issues; meeting student needs; relationships to curriculum; and teaching…

This study analyzed CD-ROM searches in five science and engineering databases in an academic library. Results indicated that users were usually able to obtain results and print records but that few used more sophisticated techniques to refine their searches. It was concluded that instruction in CD-ROM database searching should be a high priority.…

Three articles discuss (1) networking of school and public libraries in Grosse Pointe, Michigan; (2) the Access Pennsylvania project that provides a CD-ROM union catalog of high school, public, academic, and special library collections in Pennsylvania; and (3) teaching online searching with Dialog's Classmate service in a high school library. (MES)

Describes a survey of CD-ROM users at the Pennsylvania State University library that was conducted to determine who the users were, which systems were most popular, how patrons perceived help available to them, and what types of instruction they wanted. Suggestions for improvements in service were also requested. (15 references) (LRW)

Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…

This issue contains 12 articles that present library perspectives on information literacy. Topics discussed include critical thinking and bibliographic instruction (BI); learning style theory and reference desk interviews; teaching information retrieval to end users; library instruction for faculty; cognitive authority; question formulation…

Discusses advances in microcomputer and optical technologies and how these technologies are being integrated into library reference work. Topics discussed include training of library reference staff; library bibliographic instruction; CD-ROMs; videodiscs; hypertext; bibliographies; library catalogs, including online catalogs; indexing and…

Discusses the needs of multicultural students and examines the responses of three academic libraries in addressing those needs by developing support services. Examples of programs in library instruction, reference service, collection development, and academic program support are included; setting priorities is discussed; and the potential role of…

At Southeast Missouri State University, library handbooks have been developed in an effort to meet patron needs in an environment of reduced library staff. The first handbook, "Welcome to Kent Library," was developed to meet the needs of the revamped general education program, and was given free to first-year students in a required…

This College Library Information Packet (CLIP) Note surveys training programs in small and medium-sized academic libraries. In August 1995, 265 small and medium-sized academic libraries were sent a questionnaire; the response rate was 78% (n=206). A comprehensive analysis of survey results is followed by examples of training documentation…

This book addresses issues currently facing library media specialists. It is a collection of case studies designed for both the beginning and the experienced professional. The 48 cases cover all types of schools (elementary, middle, and high schools; public, private, or parochial in urban, suburban, and rural communities) and examine four basic…

Traditional reference service at the Creighton University Health Sciences Library/Learning Resources Center has been transformed into a vibrant, information dissemination system. Maintaining routine reference skills and developing new ones is standard practice. The furious pace of demand for information, and the growing "technicalness"…

This report considers the ways that the Regis University (Colorado) library has addressed needs created by new adult education programs offered at 10 campus locations in the region, 15 prison sites, a number of corporations, and through independent study. Creation of a new position for a full-time librarian for extended library services and…

These proceedings begin with four theme papers on civil rights, information technologies, the Information Society, and measures of success. Fifty-two contributed papers are then organized into seven broad subject areas: (1) academic librarianship (stereotypes of librarians, minority leadership, collegial leadership, curriculum reform, library…

This document is a final report of a study that assessed students' use of the Information Online (IO) computer catalog at the Indiana University at South Bend (IUSB) library, as well as their skills and attitudes related to library use. The 38 participants completed multiple choice and true/false exercises testing their understanding of the IO…