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| Rettig, James | 2 |
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Peer reviewedRettig, James – Reference Librarian, 1996
Discusses trends in library reference services, focusing on the needs of the individual user. Highlights include the effects of CD-ROM; the growth of online systems; tiered reference service structures; roving reference librarians; going out to users; user studies; and bibliographic instruction. (LRW)
Descriptors: Librarians, Library Instruction, Library Services, Online Systems
Peer reviewedRettig, James – Reference Services Review, 1995
The future role, scope, and nature of bibliographic instruction (BI) and reference services at academic libraries is unresolved. Both have felt internal pressures and challenges during the past decade. It is suggested that BI and reference share tasks and become a single service. (92 references) (Author/DGM)
Descriptors: Academic Libraries, Change Strategies, Conflict, Futures (of Society)
