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Reference and Information Services: An Introduction. Third Edition. Library and Information Science Text Series.

Bopp, Richard E., Ed.; Smith, Linda C., Ed. – 2001

Like the first two editions, this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind today's reference services and of the most important sources consulted in answering common types of reference questions. The first 12 chapters deal with…

Descriptors: Information Services, Information Sources, Information Systems, Libraries

Reference and Information Services: An Introduction. Second Edition. Library Science Text Series.

Bopp, Richard E., Ed.; Smith, Linda C., Ed. – 1995

This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…

Descriptors: Ethics, Government Publications, Indexes, Information Services