This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service…

As libraries adjust to the needs of the 21st century, there needs to be a different way of thinking in regards to its design. School libraries have traditionally been designed as large rooms for the storage of materials for research and pleasure reading. As more and more districts focus their attention on digital acquisitions, the need for storage…

The role of the academic library has shifted from developing book collections to serving the information and technology needs of students and faculty. The needs of library users change more quickly and unpredictably than the needs of books, and library directors have pushed beyond the traditional incremental approach to library development to…

This article examines the tensions and risks inherent in implementing new technologies and collaborative spaces while maintaining the library's critical role as a "civic temple" and knowledge center that inspires and facilitates contemplation and deep thought. New technologies present "disruptive" challenges, having already…

Makerspaces supply a venue for students to construct a variety of real-world products at the collegiate level using science and technology standards. The maker movement is sweeping the science learning community by storm in the library setting with remarkable success. The maker movement provides an opportunity to transform the library into a…

This study explores the relationship between architecture and interior space on student engagement at a newly constructed academic library. Using an action, mixed-methods approach with a convenience sample, researchers evaluated 744 photographs, 125 behavioral observations, and six group interviews. Analysis revealed four key attributes of…

In a highly competitive academic environment, students are becoming more selective and demanding in their choice of University. Hence, it is essential for educational institutions, particularly privately-owned institutions, to be interested in getting feedback on the quality of their facilities and services. With a focus on four private…

Numerous studies on retention have highlighted the role of student engagement in influencing students' withdrawal decisions. This study seeks to address how academic libraries affect student retention by examining the perception of academic library deans or directors on the alignment between library services and resources with ten nationally…

This paper identifies approaches, challenges, and best practices related to planning and designing today's academic library learning spaces. As part of the Project Information Literacy (PIL) Practitioner Series, qualitative data is presented from 49 interviews conducted with a sample of academic librarians, architects, and library consultants.…

This study examines how students are using academic library spaces and the role these spaces are playing in the campus community. Data were collected on five campuses (two community colleges, two undergraduate universities, and one technical institute) via observational seating sweeps and questionnaires. The study found remarkably similar usage…

Six years ago Jessica Gilcreast accepted the position as the school librarian in a diverse urban elementary school (80 percent low-income student population). The library had a bare-bones automation system, block scheduling, and no library assistant. None of this, however, was her biggest challenge. Inheriting an institutional, cold,…

This paper presents a review of the professional discourse regarding the evolution of information and learning spaces in academic libraries, particularly in the first decade of the twenty-first century. It investigates the evolution of academic libraries and the development of learning spaces focusing on the use of the terms which have evolved…

In the spring of 2011, the Penrose Library at the University of Denver began the process of storing all materials, services, and staff to temporary locations in preparation for a building renovation project. The library was faced with the challenge of delivering all materials from an off-site storage facility within two hours of request. A new…

A case study demonstrating how an online narrative featuring the adventures of a cuddly toy penguin, Pablo Penguin (@uoppenguin on Twitter) has been introduced at the University of Portsmouth Library to build trust and engagement between university students and library services and facilities. Evidence for the benefits of anthropomorphic brand…

In this study, researchers sought to capture students' authentic experience of finding books in the main library using a GoPro camera and the think-aloud protocol. The GoPro provided a first-person perspective and was an effective ethnographic tool for observing a student's individual experience, while also demonstrating what tools they use to…