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Direct linkHinsch, Neil; Dunn, Kate – Australian Library Journal, 2009
At the end of 2006 the UNSW Library restructured its five special libraries into a new division called the Information Services Department. It was a radical restructure and provides a new model through which the Library delivers services in both the physical and online environments in a flexible and proactive manner. A pivotal role within this new…
Descriptors: Library Services, Outreach Programs, Library Automation, Library Development
Forster, Shirley – Australian Library Journal, 2006
Many libraries are using co-browsing chat products to provide reference services to their patrons, whilst their patrons are online and using the internet. The concept of such an online service is highly desirable, but many libraries are concerned that they will never be able to afford such a system. This may have changed: Instant Messaging (IM)…
Descriptors: Libraries, Synchronous Communication, Communications, Reference Services
