Examines the neglect of library support staff within the context of six areas of library management: physical facilities; effective and efficient work stations; supplies; attitude toward human resources; communication and information; and performance evaluation and feedback. Graphs present data on expenditures in several areas, and suggestions for…

Discussion of stress in library reference departments focuses on stress caused by CD-ROM reference tools. Topics discussed include work overload; nonreference duties; patron attitudes and behavior; staff attitudes; the need for proper staff training; and the need for library administrators to be sensitive to reference staff needs. (LRW)

This paper describes the many difficulties of a newly founded satellite branch library to evolve into an independent college library within sixteen years. Changing roles and priorities are discussed, as well as the influence of the accrediting agency on this small California community college library. (Contains 3 notes.)

From an organizational approach to virtual or digital libraries (V/DL), this study places V/DL in the context of the academic library, focusing on relevant opinions of library heads. Findings suggest that the library heads typically understand V/DL as digital materials, are mainly supportive of V/DL understood in this way, and demonstrate the…

By examining organizational objectives, the choices librarians make about marketing and customer focus become clearer. Ideas from social marketing reveal that adopting a customer orientation toward marketing may not be right for some libraries. (AEF)

Describes Ohio's Library Leadership 2000 (LL2000) institute, an intensive leadership training program for Ohio librarians designed to provide effective leadership skills necessary for use in a rapidly changing environment. A sidebar lists the LL2000 mentors. (JLB)

Describes two current studies in New South Wales (Australia) that examined the position of children's librarian in public libraries. One developed a profile of children's librarians and investigated how they rated themselves as managerial leaders; the other examined the recruitment and retention of children's and young adult librarians. (five…

Reports findings from a survey that examined job preparedness of library directors at four-year colleges in twelve midwestern states. Examines qualifications possessed at the time each position was obtained and skills and abilities directors felt were essential to surviving and doing well in their positions. (Author/AEF)

Describes issues raised during a major reorganization and consolidation of reference services at Oregon State University. Attitudes of reference librarians and library administrators are reported, steps involved in the reorganization are outlined, and reactions from faculty are discussed with emphasis on the need for cooperation between librarians…

Describes a study that (1) compared the amount of professional input into the decision-making process between board administered and municipally integrated public libraries, and (2) examined the relationships between levels of centralization (participation in decision making and hierarchy of authority), complexity (occupational specialties,…

Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references)…

Describes seven "habits" for effective school library media specialists: (1) Be proactive; (2) Begin with the end in mind; (3) Put first things first; (4) Think win/win; (5) Seek first to understand, then to be understood; (6) Synergize (get students, teachers, administrators, community members to work cooperatively); and (7) Sharpen the saw (take…

Explains the organizational and professional concept of a "compleat librarian" that has been developed at the Rider College (New Jersey) Library. Highlights include a nonhierarchical organizational structure; a combination of traditional public and technical services responsibilities; a lack of supervisory duties; collegiality and…

Discusses responses to a 1990 survey of 21 Chief Librarians of medium-sized public libraries in Ontario regarding experiences working with the Library Board. Topics addressed include the powers and role of the board, balance and limits of power, informing the board, working with the municipality, the working relationship, clarifying expectations,…

Describes how library administrators can create awareness of the disabled as capable staff and patrons and help staff develop positive attitudes toward the disabled. Suggestions include use of existing programs to promote awareness; sensitivity training; use of appropriate terminology for the disabled; and the need for ongoing efforts. (three…