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| RQ | 6 |
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Peer reviewedHolland, Barron – RQ, 1978
Today's library users prefer a less formal relationship with the reference librarian. Library schools are responding to this trend by offering courses in communications strategy. Library researchers recommend sensitivity training for librarians. (JAB)
Descriptors: Interpersonal Competence, Librarians, Library Research, Library Services
Peer reviewedJahoda, Gerald; And Others – RQ, 1977
Six decision-making steps of the reference process were isolated through development of a model reference query. Instructional modules for each of the steps are described. The program is suitable for library school students or library paraprofessionals. (JAB)
Descriptors: Learning Modules, Librarians, Library Education, Library Research
Peer reviewedKantor, Paul B. – RQ, 1981
Discusses the results of an analysis of the reference process in which behavioral outcomes were distinguished from the causal factors that inhibit the delivery of reference service. Data on reference services in 16 libraries are analyzed and presented in five figures and three tables. A 26-item reference list is included. (JL)
Descriptors: Evaluation Methods, Librarians, Library Collections, Library Research
Peer reviewedIshaq, Mary R.; Cornick, Donna P. – RQ, 1978
Describes in detail the Library and Research Consultations (LaRC) program for graduate students offered at the University of North Carolina at Chapel Hill. Copies of the program's brochure and questionnaire are provided, and preliminary evaluative data are tabulated. (JD)
Descriptors: College Libraries, Graduate Students, Librarians, Library Instruction
Peer reviewedMiller, Constance; And Others – RQ, 1985
Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…
Descriptors: Interviews, Librarians, Library Administration, Library Collection Development
Peer reviewedYanchisin, D. A. – RQ, 1972
The Portable Librarian'' concept consists of a reference librarian who goes from place to place throughout the library building offering assistance to the timorous'' and the confused.'' (NH)
Descriptors: College Libraries, Librarians, Library Services, Research Libraries
