Discusses interface agents and online help systems, focusing on Microsoft's animated office assistants. Highlights include intermediaries such as librarians in off-line reference problems; user complaints about online help systems; navigation problems; evaluation of the online office assistants; and categories of user queries to online help…

Describes the World Wide Web "work page" of the Saginaw Valley State University Library (Michigan). Discusses the work page's goals: provide reference librarians with quick Internet access, reflect particular Internet uses, and contain the most-often-used search tools and resources all on one screen. Examines advantages of the work…

Authors share their experiences in training Oklahoma Teletype Interlibrary System/ Oklahoma Information Line (OTIS/OIL) personnel in the techniques of "profiling" searches during a one day workshop. Components of the workshop described are straight lecturing, interactive lecturing, role playing, and problem solving. (JPF)

Outlines the advantages of the Internet for special and reference librarians. Describes the purpose and operation of four electronic discussion lists--BUSLIB-L, MEDLIB-L, LIBREF-L, and STUMPERS-L--noting that the interactions provide the greatest benefits to librarians both for reference service and discussion of common interests and problems.…

Discusses results of interviews with reference librarians that were conducted to investigate the effects of electronic reference options such as CD-ROM and OPACs (Online Public Access Catalogs). The work environment is described; changes in library instruction are considered; and the changing nature of reference work is discussed, including users'…