The reference librarians of Trinity Western University have a strong mission-driven commitment to teach information literacy, but there is a significant contrast between the amount of instruction they can provide and the demanding task of developing all students as skilled researchers. The growing teach-the-teacher model suggested an option to…

"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference…

Systematic reviews, and other forms of knowledge synthesis, are an increasingly popular research methodology being used in the sciences, humanities, and social sciences. Librarians are being called upon to support this work through consultation, instruction, and/or performing the systematic search on behalf of the research team. Professional…

This study aims to identify factors and behaviors associated with user dissatisfaction with a chat reference interaction to provide chat operators with suggestions of behaviors to avoid. The researchers examined 473 transcripts from an academic chat reference consortium from June to December 2016. Transcripts were coded for 13 behaviors that were…

The Special Libraries' Association (SLA) has conducted salary surveys since 1967, triennially from 1967 to 1990, biennially from 1990 to 1996 and annually from 1997 forward. The objectives of the annual Salary Survey are to: (1) Collect and analyze systematic, accurate information about the salaries of special librarians and information…

The Special Libraries' Association (SLA) has conducted salary surveys since 1967, triennially from 1967 to 1990, biennially from 1990 to 1996 and annually from 1997 forward. The objectives of the annual Salary Survey are to: (1) Collect and analyze systematic, accurate information about the salaries of special librarians and information…

This survey of online search service centers in Canada was conducted to provide data on these centers and, more specifically, on the characteristics of the human search intermediary; and to provide an accurate overall picture of online searching in Canada. The survey questionnaires were mailed to approximately 765 Canadian customers of seven…

Reviews the Guidelines for the Education of Library Technicians approved by the Canadian Library Association Council in November 1981. The background and formulation of the guidelines, the functions addressed by the guidelines, the role of the library technician in the library environment, and career advancement for library technicians are…

Examines whether library reference staff are cognizant of newspapers as a potential source of reference information, and explores what happens when library staff members make referrals--often a sign that they do not know the answer to the question themselves. Discusses results of a recent study of public libraries in Canada which revealed that…

Presents norms for reference desk staffing based on 1988-89 statistics from over 100 libraries in the United States and Canada and compares results with an earlier study based on 1978-79 statistics. Data are reported on gate count, reference transactions, person-hours at the reference desk, and workload. (five references) (MES)

This manual outlines the program used by McGill University's McLennan Library to train new staff members in reference desk services. Relying heavily on the principles of learning by example, the training program embodies on-the-spot demonstration techniques which are included in two phases: initial training and further training. One week in…