This dissertation is an action research study that had as its primary goal to increase retention of honors college students at Arizona State University by implementing an additional advising session during the fifth semester of their academic career. Introducing additional, strategically-timed support for the honors thesis and demystifying the…

Jennifer Duvernay, a science reference librarian at Arizona State University (ASU), feels it is very important to make sure that the information shopping experience is completely satisfying. "I'd like our students to choose to come to us because they have good experiences with us, trust us, and like us, despite [the availability of] plenty of…

A survey of the reference departments of public libraries in Arizona, Colorado, New Mexico, and Utah was conducted to determine whether CD-ROM products are being used in routine reference work. Previous literature on CD-ROM had primarily been concerned with the response to and acceptance of the technology by patrons. A stratified sample of public…