CAEL's Bridging The Talent Gap (BTTG) Employee Survey is a nationally proven powerful tool for employers who want to support the career and education aspirations of their workers. The results help employers, employees, learning providers and community stakeholders identify interest in education and training, opportunities for regional partnership,…

A challenge public organizations face in motivating their workforces is the strong union influence. In 2018, the United States Supreme Court abolished agency fees in the public sector, changing the landscape of union membership. In examining the unique motivational factors of public sector employees, Perry and Wise developed a theory called public…

The Congressional Budget Office (CBO) recently projected record-breaking growth in 2021, but it is premature to celebrate this rosy macroeconomic picture. In the same document, the CBO also made an alarming prediction: The U.S. labor market will not fully recover until 2024. Recent U.S. jobs reports reveal the depth of the pandemic-created…

Purpose: This article reports on a critical race theory (CRT) analysis of the perspectives of providers of employer-supported educational opportunities and adult learners, who identified as Black, indigenous or as a person of color, and were employed in service industries. Design/methodology/approach: A review of the literature was used to shape…

Purpose: The purpose of this study is to describe South Korea's unique fever for public service jobs (FPSJ) and to critique it from a National Human Resource Development (NHRD) management framework. Design/methodology/approach: This paper reviewed previous studies, news and technical reports related to FPSJ and NHRD to connect FPSJ and NHRD.…

Technical efficiency is the ability of a firm to produce its maximum output using a set of inputs or to minimise the use of its inputs to produce a certain level of output. When a firm is operating at its most efficient, operating costs can be minimised, profits maximised and competitiveness improved. This study investigates the role of a firm's…

This paper was presented at the Australian Federation of Travel Agents Industry Leaders & Educators Engagement Symposium held in Sydney on February 12, 2015. With industry sustainability becoming a strong concern, even within growth sectors, this paper identifies issues to be considered in ensuring that the education and training system can…

For recent high school graduates, life is tough. In the past year, one in four young high school graduates was unemployed and over half were underemployed. In the past decade, recent high school graduates' wages have fallen by 12 percent to just $19,400 annually in 2011, below the poverty threshold for a family of four. The downward plight of high…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

An interview with Frederick E. Fisher, vice president, National Training and Development Service for State and Local Government (NTDS), is presented. (SC)

A total of 108 women from low-income families who were underemployed and unemployed and who needed to develop marketable skills were selected for a 9-week training course offered by an agency which was established to upgrade the economic and social status of the household worker. The experimental program combined attitudinal training with training…

Explores the implications for the educational preparation of home economics workers at all levels and the problems facing the profession in developing to its fullest potential. (Editor)