Problem Statement. There is a growing need and demand for the "knowledge worker" within the business community. The limited amount of research on the role and impact of public universities suggests the need for addressing the training and workforce development needs of private industry. Purpose. The purpose of this study was fourfold:…

Governments are currently mobilising their national workforces to compete effectively in a globalised economy where being export-effective and import-competitive are necessary to secure national economic and social goals. Australia is no exception here. Yet, in this country, as in others, similar mobilisations occurred in earlier times, most…

This dissertation explores the private-public sector partnership between CVS/pharmacy and the federal/state workforce development system in Minnesota. The study describes how CVS creates partnerships with the federal/state system of one-stop career centers and other partners in the workforce development arena such as community or faith-based…

Purpose: The purpose of this paper is to provide an overview of approaches to outsourcing HRD in the UK. Design/methodology/approach: This paper employs semi-structured interviews and case studies. The research model was developed from a literature review. Findings: There are many problems associated with outsourcing any or all aspects of the HRD…

This paper reports survey findings related to the present and future state of blended learning in workplace learning settings across the U.S. Surveyed in this study are 118 practitioners in corporate training or elearning in various workplace settings. The findings reveal interesting perceptions by respondents regarding the benefits of and…

Purpose: The purpose of this paper is to analyze a new research topic, national human resource development (NHRD) for neglected but critical components of economics foundation and accumulated international development research and practices. Design/methodology/approach: Through a targeted literature review on NHRD writing, major development…

Purpose: The purpose of this article is to analyze the historical development of HRD knowledge. The analysis aims to use the qualitative research technique of text deconstruction on an important management text from the human relations phase of organization theory. Deconstruction is not a common method to HRD. In this paper, HRD scholars…

Purpose: The purpose of this paper is to explore the relationships among strategic HRD (SHRD) practices and organizational learning; and the relationships among organizational learning and HRD outcomes through a literature review. Design/methodology/approach: Keywords were identified to use in the literature search: HRD, SHRD practices, and…

Purpose: Utilising data from 18 in-depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centres. It aims to argue that the complexity and diversity of training, development and HRD practices is best understood by studying the multilayered contexts within which call…

Noting the vital importance of a trained work force to our national economy, the chairman of Bell & Howell Company states that industry must assume a leading role in the education and training of American workers. He calls on industry to organize its training resources to meet its needs. (PD)

The president of the organization gives a brief history of work in human resourses management including its membership, relations with other organizations and activites. (RR)

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

Xerox is building a new training center in Leesburg, Virginia, the International Center for Training and Management Development, to teach its personnel to meet the multinational organization's corporate needs and responsibilities. (Author/PG)

This register lists and classifies current and recently completed projects in industrial training, and indicates the range of research in the training and closely related fields. The register is restricted to work undertaken in England. Each research project appears in the register under one or more of the following 10 schedules: General, National…

An overview of manpower development and its problems in South Africa. (AN)