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| Barber, L. | 1 |
| Bevan, S. | 1 |
| Hayday, S. | 1 |
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| Reports - Research | 1 |
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| United Kingdom | 1 |
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Barber, L.; Hayday, S.; Bevan, S. – 1999
An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…
Descriptors: Adult Education, Employee Attitudes, Employer Employee Relationship, Foreign Countries
